When a team member is experiencing personal issues that affect their work, it is important for the project manager to show empathy and provide support. Understanding the team member's situation can help in finding ways to assist them, whether it's through offering flexible work arrangements, providing access to counseling services, or temporarily reallocating tasks. This approach not only helps the team member but also maintains the cohesion and productivity of the team.
References: The PMBOKGuide highlights the importance of project managers supporting team performance, which includes recognizing and addressing personal issues that may impact work1. Additionally, the Professional in Business Analysis (PMI-PBA) materials emphasize the role of the project manager in understanding and supporting team members to ensure that personal issues do not hinder project progress234.