According to the Professional in Business Analysis (PMI-PBA)Examination Content Outline, one of the tasks of a business analyst is to "facilitate conflict resolution within the team to ensure that team members work effectively together" (Task 5.4). This implies that the project manager should also address any interpersonal issues that may affect the team performance and morale. By setting up a meeting with the distracted team member, the project manager can show empathy, listen to their concerns, and help them resolve any problems they may have. This is also consistent with the PMBOKGuide, which states that "the project manager should manage conflict in a constructive manner, and help to develop a collaborative project team environment" (Section 9.4.2.3). References:
* Professional in Business Analysis (PMI-PBA)Examination Content Outline, Task 5.4
* PMBOKGuide, 6th Edition, Section 9.4.2.3