新しいシステムを展開するプロジェクトを主導するプロジェクト マネージャーが割り当てられています。利害関係者はプロジェクトの目的とアプローチについて意見が一致していません。
プロジェクトマネージャーは何をすべきでしょうか?
正解:D
The correct answer is D. According to the PMBOKGuide, the project manager should manage stakeholder expectations and engagement by applying appropriate tools and techniques, such as stakeholder analysis, communication management, conflict resolution, and negotiation1. The project manager should also use the project charter as a reference document to clarify the project objectives, scope, and deliverables2. By breaking down the situation and identifying the root causes for the disagreement, the project manager can address the underlying issues and concerns of each stakeholder and align them with the project vision and goals. The project manager can then work with each stakeholder and participating entity on their exact roles and responsibilities, and ensure that they are committed and supportive of the project. References: 1: PMBOK Guide, page 513-514; 2: PMBOKGuide, page 77-78