コンポーネントの未納品が原因でプロジェクトが遅延しました。これは、調達責任者と契約マネージャーの間の対立が原因で発生しました。プロジェクト マネージャーは、問題を解決するために 2 人の関係者との会議をスケジュールします。
この状況でプロジェクトマネージャーはどのような役割を果たしますか?
正解:B
The project manager plays the role of a mediator in this situation, as this is part of managing stakeholder engagement. Managing stakeholder engagement involves communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement. By scheduling a meeting with the two stakeholders, the project manager acts as a neutral third party who facilitates the discussion and helps them reach a mutually acceptable solution. The other options are not the best ways to describe the project manager's role, as they either imply a biased, authoritative, or passive approach to conflict resolution. References: (Professional in Business Analysis Reference Materials source and documents)
* PMBOK Guide, 6th edition, Chapter 13, Section 13.3.2.4
* PMP Exam Content Outline, June 2019, Domain II, Task 9
* PMP Sample Test Questions, Question 393