クライアントによって新たに任命された技術マネージャーがプロジェクトの現場を訪問し、プロジェクトの成果物を確認します。技術マネージャーは、プロジェクト マネージャーが十分な情報を提供していないと感じています。
この状況を解決するには、プロジェクト マネージャーが最初に何をすべきでしょうか?
正解:D
The stakeholder engagement plan is a component of the project management plan that identifies the strategies and actions required to promote productive involvement of stakeholders in project decisions and activities1.
The project manager should review and update the stakeholder engagement plan to address the needs and expectations of the newly appointed technical manager, who is a key stakeholder for the project. The project manager should also communicate with the technical manager to understand the information gaps and provide the necessary updates on the project deliverables. Updating the issue log and escalating to the project sponsor (option A) may not be the best first action, as it could create unnecessary conflict and damage the relationship with the client. Identifying the lack of information as a risk and updating the risk register (option B) is not appropriate, as the situation is not a potential uncertain event that could affect the project objectives, but rather a current issue that needs to be resolved. Scheduling more frequent meetings with the technical manager (option C) may help to improve the communication, but it does not address the root cause of the problem, which is the inadequate stakeholder engagement plan. References:
* 1: A Guide to the Project Management Body of Knowledge (PMBOKGuide) - Sixth Edition, Project Management Institute, Inc., 2017, p. 518.