The best approach for the project manager in this situation is to encourage the team member to concentrate on the current project and view past conflicts as opportunities for learning and growth. This aligns with the PMI's emphasis on conflict resolution through collaboration and problem-solving, where team members work together to identify underlying causes of conflicts and find mutually beneficial solutions12. Additionally, it is consistent with the PMBOK guide's approach to conflict management, which includes problem-solving as a key technique3.
References:
* Managing conflict - project environment - Resolution Strategies1.
* Conflict Resolution in Teams: Embracing PMIisms for Success2.
* 5 Conflict Resolution Techniques in Project Management - PM Study Circle3.