新製品の開発中に、主要な関係者が製品の機能要件に関する情報が不十分であることに懸念を表明しました。製品チームはこれに同意せず、詳細な要件が提供されていると述べています。
この状況に対処するためにプロジェクト マネージャーは何をすべきでしょうか?
正解:A
The project manager should organize a discussion with the product team to clarify the missing information and resolve the discrepancy between the stakeholder's expectations and the product team's deliverables. The project manager should facilitate effective communication and collaboration among the project team and the stakeholder, and ensure that the product feature requirements are clear, complete, and consistent. Redirecting the stakeholder to discuss this request with the functional manager may not be helpful, as it may create confusion and conflict among the project parties. Recording the new requirements and asking the product team to develop them may not be feasible or appropriate, as it may introduce unnecessary changes and rework to the project scope. Conducting new risk and scope analyses, identifying the missing information may not be necessary or sufficient, as it may not address the root cause of the stakeholder's concern and the product team's disagreement. References:
* A Guide to the Project Management Body of Knowledge (PMBOKGuide) - Seventh Edition, Chapter
13: Stakeholder Engagement, Section 13.3: Manage Stakeholder Engagement, Section 13.4: Monitor Stakeholder Engagement
* Professional in Business Analysis (PMI-PBA)Handbook, Section 2.3: Domains and Tasks, Domain 4:
Analysis, Task 8: Manage Solution Scope
* Professional in Business Analysis (PMI-PBA)Examination Content Outline, Domain 4: Analysis, Task 8: Manage Solution Scope