In an agile project environment, when faced with customer complaints regarding project stability and other critical issues, it is essential to engage the team in a collaborative problem-solving process. A brainstorming session is an effective way to gather collective insights and identify the root causes of the issues raised by the customer. This approach aligns with the agile principles of valuing individuals and interactions over processes and tools, and responding to change over following a plan. By involving the team in identifying problems and generating solutions, the project manager can ensure that the project's direction is realigned with customer expectations and project goals1.
References:
* PMI's Agile Practice Guide2
* PMI's Code of Ethics and Professional Conduct3
* PMBOKGuide - Seventh Edition4