The project manager should proactively engage with the stakeholders to address their dissatisfaction and work with them to find a solution. This is consistent with the stakeholder engagement plan, which defines the strategies and actions for managing stakeholder expectations and involvement. The project manager should not ignore the stakeholder issue, rely on the management team to intervene, or try to socialize with the stakeholders without addressing the root causes of the problem. References:
* PMP Exam Content Outline (2021), Domain III: Executing the Project, Task 8: Engage with stakeholders to meet expectations and foster relationships, p. 131
* A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 13:
Project Stakeholder Management, Section 13.3.1.1: Stakeholder Engagement Plan, p. 5182
* Professional in Business Analysis (PBA) Examination Content Outline (2018), Domain III: Analysis, Task 6: Manage Stakeholder Collaboration, p. 15