In ServiceNow, every table has a uniqueplatform name(also known as thedatabase nameorsys_id). The table that stores user records in ServiceNow is called"sys_user".
Table Name:sys_user
Purpose:Stores user records, including their roles, group memberships, and personal details.
Location in ServiceNow:You can access this table by navigating to:All # Users and Groups # Users Key Fields in sys_user Table:
User ID (user_name)- Unique identifier for the user.
Name (name)- Full name of the user.
Email (email)- Email address of the user.
Roles (roles)- Defines user permissions in the system.
Active (active)- Indicates if the user is active in the system.
A: u_users- Incorrect. The prefixu_is typically used forcustom tablescreated by administrators. This is not a default system table.
B: sys_users- Incorrect. The correct name issys_user(singular), notsys_users. ServiceNow follows a singular naming convention for system tables.
C: x_users- Incorrect. The prefixx_is reserved forScoped Applicationscreated within an instance. The User table is a core system table, not a scoped one.
ServiceNow Product Documentation # User Administration # sys_user Table ServiceNow Tables Reference # sys_user ServiceNow CSA Study Guide # User and Data Administration Understanding the sys_user Table:Explanation of Incorrect Answers:References from Certified System Administrator (CSA) Documentation: