Flow Designerin ServiceNow allows users to automate workflows withactions. Actions are reusable operations that execute tasks like creating records, sending notifications, and approvals.
A: Wait for Condition
This actionpauses the flowuntil a specified condition is met.
Example:Wait until an Incident is resolved before proceeding with follow-up actions.
B: Ask for Approval
Sends anapproval requestto a user or group.
Example:Ask a manager for approval before escalating an incident.
C: Create Record
Creates a new record in any table.
Example:Create a new Change Request when an Incident reaches a critical priority.
F: Look Up Record
Retrieves records based on specified criteria.
Example:Find the user's manager based on the requested user's ID.
D: Wait for Match
There isnocore Flow Designer action called "Wait for Match."
This is likely confused with"Wait for Condition", which is the correct action.
E: Look for Update
There isnostandard action named "Look for Update."
Instead, flows use"Wait for Condition"or"Look Up Record"to detect changes.
References:ServiceNow Documentation:Flow Designer Actions
ServiceNow Training:Using Flow Designer