InServiceNow,Rolesare used to control access toApplications and Moduleswithin the platform. ARoleis a set of permissions that define what actions a user can perform and which records they can access.
Grant Access to Applications and Modules:
If a userdoes not have the required role, theycannot see or accessan application/module.
Control Record-Level and Field-Level Access:
SomeAccess Control Rules (ACLs)depend on roles topermit or restrictdata visibility.
Assign Multiple Roles to a User:
A user can havemultiple rolesbased on job responsibilities.
Example Roles in ServiceNow:
admin- Full access to all system features.
itil- Can manage incidents, problems, and changes.
catalog_admin- Manages the Service Catalog.
asset- Manages assets and CI records.
Key Functions of Roles in Access Control:
Navigate to:All # Users and Groups # Users
Open a user record
Scroll to the Roles related list
Click Edit and add roles
How to Assign Roles to Users:
A: Access Control Rules- Incorrect.
Access Control Rules (ACLs)definerecord-level and field-levelsecurity, but they donot control access to applications and modulesdirectly.
B: UI Policies- Incorrect.
UI Policiescontrol the visibility and behavior of form fields,not module or application access.
D: Assignment Rules- Incorrect.
Assignment Rulesautomatically assigntasks(e.g., Incidents, Requests) to groups or users, but theydo not control access.
Explanation of Incorrect Answers:
ServiceNow Product Documentation # Roles and Permissions
ServiceNow CSA Study Guide # User and Role Management
ServiceNow Knowledge Base # Controlling Access to Applications and Modules References from Certified System Administrator (CSA) Documentation: