InServiceNow List Views, users cancustomize and personalizethe displayed columns to fit their needs. Open anylist view(e.g., Incidents, Requests). Click theGear icon (#)in the top-right corner of the list. ThePersonalize List Columnswindow appears. Select or remove columns as needed. ClickSaveto apply changes. Steps to Personalize List Layout (Columns):This customization isuser-specific, meaning it only affects the logged-in user's view. B: Select the column to be personalized > Click Edit icon (Penal) > Choose options to personalize NoEdit icon (Pencil) for column customizationexists in List Views. C: Context Menu > View > Personalize TheContext Menu (right-click menu)allows you to filter or sort data but doesnot customize columns. D: Select the column to be personalized and right-click the header > Choose options to personalize Right-clicking the column header providessorting and grouping options, not full column customization. Reference:ServiceNow CSA Documentation - Customizing List Views ServiceNow Product Documentation - Personalizing List Layouts(https://docs.servicenow.com) Final answer: A. Click Gear icon > Personalize window options > Select the appropriate columns