In ServiceNow, lists allow users to view, filter, and group records dynamically. If you want to group records based on a particular column (e.g.,Category), you can use the"Group By"functionality.
A: On list Context Menu, select Group By > Category
TheList Context Menu(right-clicking anywhere in the list header) provides an option to group records by a specific column.
Selecting"Group By > Category"organizes records into expandable sections based on the selected field.
This is one of the quickest ways to group records in a list.
E: On the Category column title, click Context menu > Group By Category Each column header in a list has its ownColumn Context Menu(accessible by clicking the three-line menu or right-clicking the column title).
Clicking"Group By Category"on theCategory columnwill instantly rearrange the list based on the values in that column.
B: On the Filter Menu, select Group By > Category
TheFilter Menuis used for setting up filters and conditions, but it doesnotprovide a "Group By" option.
It allows users to filter records but does not change the list structure.
C: Click Group On icon, select Category
There isno"Group On" icon in ServiceNow lists.
Grouping is done through context menus, not a dedicated "Group On" button.
D: On Navigator Filter, type tablename.group.category and press enter
TheApplication Navigator Filteris used for searching applications, modules, and tables-not for modifying list views.
Entering something likeincident.group.categorywill not perform a grouping action on a list.
References:Official ServiceNow Documentation:Grouped Lists
ServiceNow User Interface Guide:List Control Features