Connect Chatis the real-time messaging tool in ServiceNow that allows logged-in users to communicate instantly within the platform. It provideslive, interactive conversationsbetween users, which is particularly useful for collaboration in IT Service Management (ITSM), HR, and other ServiceNow modules.
Primary Functionality:
Enablesreal-time conversationswithin ServiceNow.
Allows communication betweenindividual users, groups, and support teams.
Can be integrated into variousServiceNow applications(e.g., Incident Management, HR Service Delivery).
Where to Access It:
Users can accessConnect Chatfrom theConnect Sidebar(a chat window on the right side of the screen).
Available under:All # Connect Chat.
Key Features:
Supportsone-on-one and group conversations.
Integrates withwork notes and commentson ServiceNow records.
Providesnotifications and presence indicatorsto show who is online.
Understanding Connect Chat:
B: Now Messenger- Incorrect.
No such tool calledNow Messengerexists in ServiceNow.
C: User Presence- Incorrect.
User Presenceallows users to seewho is onlinein the system but does not provide chat functionality.
D: Comments- Incorrect.
Commentsare used to provideasynchronous updateson records but do not enablereal-time communication.
Explanation of Incorrect Answers:
ServiceNow Product Documentation # Connect Chat
ServiceNow CSA Study Guide # Collaboration Tools in ServiceNow
ServiceNow Knowledge Base # Connect Chat vs. User Presence
References from Certified System Administrator (CSA) Documentation: