InServiceNow,Flows (Flow Designer)is the recommended way tomanage multi-level approvals and notificationsfor catalog items like ordering a new iPhone.
Why Flows?
#Automates Approval Processes- Flows allowsequential and parallel approval stepsto ensure that the request goes through multiple levels of approval.
#Built-in Notifications- Automatically sendsemail or system notificationsto requesters andapprovers at each step.
#Low-Code Solution- Eliminates the need for complex scripting by using agraphical interfaceto configure approvals and actions.
A user submits a request for anew iPhonethrough theService Catalog.
TheFlow Designer workflowstarts and routes the request to thefirst-level approver.
If approved, it moves to thesecond-level approver.
Notificationsare sent to the requestor and approvers at each step.
A: Parent-Child Approvers
No such built-in feature exists in ServiceNow. Approvals are handled viaFlow DesignerorWorkflow Engine.
B: Approval Chains
Approval Chains are not an officialServiceNow feature. The correct term isFlow Designer Approval Actions.
D: Approval Criteria
ServiceNow usesconditionsto define approval requirements, butApproval Criteriais not a standalone feature.
E: Approver Delegates
Delegates allow users toassign approvals to others, but theydo not manage multi-level approvals.
Reference:ServiceNow CSA Documentation - Flow Designer & Approval Management ServiceNow Product Documentation - Automating Approvals in Flow Designer(https://docs.servicenow.com)