When an analyst needs to build a new report in ServiceNow, the best place to start isReports > Create New.
This option provides a structured interface forselecting data sources, choosing visualization types, applying filters, and generating reports.
Steps to Create a New Report in ServiceNow:
Navigate toReports > Create New.
Select a data source (table) for the report.
Choose a report type (Bar Chart, List, Pie Chart, etc.).
Apply filters and groupings to refine the data.
Preview and save the report.
A: Report Dashboard > Create New- Dashboards display multiple reports but do not provide a direct interface for creating a new report.
B: Reports > Getting Started- This is ahelpful guide, but it is not where reports are created.
C: Performance Analytics > Reports- Performance Analytics focuses onadvanced trend analysis and KPIs, not general reporting.
D: Self-Service > Reports- This allows end-users toview and run reports, but it is not meant for creating new reports.
ServiceNow Reports and Dashboards
ServiceNow CSA Training Module:"Creating and Managing Reports in ServiceNow" Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: