In ServiceNow,list filtersallow users to define and apply specific conditions to refine data displayed in a list view. If an administrator or user wants to make alist filter available to everyone, they need to:
Assign a Name# The filter must be named so users can identify and reuse it.
Set Visibility# The filter's visibility needs to be adjusted to"Everyone", a specificgroup, or anindividual user.
Save# The filter must be saved for it to be accessible in future sessions.
Apply a filterin a list view using the filter conditions.
Click theSavebutton.
Provide anamefor the filter.
UnderVisibility, select one of the following:
Me (Private)# Only the creator can use the filter.
Everyone (Public)# All users can access the filter.
Group# Assign the filter to a specific group.
ClickSaveto store the filter.
Steps to Make a List Filter Available to Everyone:
Why "B. Assign a Name, Set Visibility, and Save" is Correct:Assign a Name# The filter needs an identifiable name for users.
Set Visibility# Determines whethereveryone, a group, or just the creatorcan see the filter.
Save# Saves the filter for future use.
A: Make active, set visibility, and save#Filters do not have an "Active" state; they just need to be saved with the correct visibility settings.
C: Assign a group, set visibility, and save#Assigning a group isoptionalbut does not apply to everyone.
D: Make active, assign a name, and save#"Make active" is not required; visibility settings control availability.
Why Other Options Are Incorrect:
ServiceNow Documentation:Creating and Sharing List Filters
CSA Exam Guide:CoversList Filters and visibility settings.
Reference from CSA Documentation:Thus, the correct answer is:
B: Assign a Name, Set Visibility, and Save