The ServiceNow platform providespre-built workflowsthat help organizationsautomate processesacross different domains. These workflows are designed to streamline operations, improve efficiency, and enhance user experience. Thethree primary types of workflowsincluded in the platform are:
Employee Workflows- Designed to improve employee experiences, covering HR services, onboarding, workplace services, and more.
Customer Workflows- Focused on customer service management (CSM), case management, field service management, and proactive customer engagement.
IT Workflows- These workflows enable IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) for efficient IT operations.
B: Infrastructure Workflows-No specific "Infrastructure Workflows" exist as a built-in category in ServiceNow. Infrastructure processes are generally managed underIT Workflows (ITOM/ITSM).
C: Federal Workflows-Not an official workflow category. Federal agencies useServiceNow's Government, Risk, and Compliance (GRC) solutions, but this is not classified as a workflow.
D: Manufacturing Workflows-ServiceNow does not have a dedicated "Manufacturing Workflows" category.
However, manufacturers often useCustomer and IT Workflowsfor managing operations.
Reference:ServiceNow CSA Documentation - Workflows Overview
ServiceNow Official Website - Workflow Automation(https://www.servicenow.com) Final answer: A, E, F (Employee Workflows, Customer Workflows, IT Workflows)