TheActivity Stream icon (Live Feed)allows users tomonitor real-time updateson records assigned to them.
This is particularly useful for task workers who need to trackcustomer responses, status changes, and work progresswithout manually refreshing records.
Navigate toMy Work List(or any list view showing assigned tasks).
Click theActivity Stream (Live Updates) iconat the top of the list.
Areal-time updates frameappears, showing all changes to the listed records.
A: Open an Agent Workspace tab for each record he wants to monitor
WhileAgent Workspaceoffers real-time updates, opening multiple tabs isinefficient and unnecessarywhen live updates can be monitored in a single stream.
B: Select Service Desk > My Work Dashboard
TheMy Work Dashboardprovides an overview of assigned tasks butdoes not show live updates.
C: Click on the eyeglass icon to expand the Monitor frame
There isno "eyeglass icon"used for monitoring updates in ServiceNow.
Reference:ServiceNow CSA Documentation - Using the Activity Stream for Live Updates ServiceNow Product Documentation - Monitoring Tasks in My Work(https://docs.servicenow.com)