To track and manageinfrastructure componentsthat support aneCommerce service, a customer needs tools that providevisibility into IT assets, relationships, and dependencies.
B: Configuration Management (CMDB)
TheCMDBis a central repository that stores information aboutConfiguration Items (CIs)such as servers, databases, applications, and network devices.
Helpstrack relationshipsbetween components supporting the eCommerce service.
Example:Tracking which servers host the online store application.
D: Discovery
Discoveryautomatically identifies and updatesIT assets and infrastructurein the CMDB.
Scanson-premise and cloud environmentsto find servers, applications, and databases.
Example:Detecting newly deployed servers supporting the eCommerce platform.
E: Service Mapping
Service Mappingbuilds avisual mapof how infrastructure components (CIs) relate to abusiness service.
Helps identifydependenciesbetween applications and underlying infrastructure.
Example:Mapping how web servers, databases, and payment systems interact to support eCommerce transactions.
A: Performance Analytics
Performance Analytics (PA)is used fortrend analysis and reporting, but it doesnot track infrastructure components.
PA could beused laterto analyze eCommerce performance, but itdoes not discover or track components.
C: Financial Management
Financial Management(NowITFM or TBM) tracksIT costs and budgets, notinfrastructure components.
It helpsanalyze IT spendingrelated to infrastructure but doesnot provide technical trackingof eCommerce components.
References:ServiceNow Documentation:CMDB Overview
ServiceNow Documentation:Discovery Overview
ServiceNow Documentation:Service Mapping Overview