Toimport articles into a Knowledge Base (KB)in ServiceNow, a user must have the"sn_knowledge_import" role. This role grants permission tobulk import knowledge articlesfrom sources like spreadsheets, text files, or external databases.
sn_knowledge_import-Required toimportarticles into a KB.
sn_knowledge_contribute-Allows users towrite and edit articlesbutnot importthem.
sn_knowledge_admin- Grantsfull admin controlover KB settings.
A: Can contribute
"Can Contribute" grants permission towrite/editarticles butnot import them.
B: sn_knowledge_contribute
This role only allowscreating and modifyingarticles. It doesnotgrant import access.
D: Can import
No such role or permission exists in ServiceNow.
Reference:ServiceNow CSA Documentation - Knowledge Management Roles & Permissions ServiceNow Product Documentation - Importing Knowledge Articles(https://docs.servicenow.com)