Understanding Choice Fields in ServiceNow:
AChoice fieldprovides a drop-down list ofpredefined valuesthat users can select from.
These fields are useful whenstandardized inputsare required (e.g., Status: Open, In Progress, Closed).
Why "Choice" is the Correct answer:
AChoice fieldstores predefined options that users can select from a dropdown.
It ensuresdata consistencyby limiting inputs to a set of defined values.
Administrators can configure Choice fields inSystem Definition # Tables & Columnsby adding choices to specific fields.
Why Other Answers Are Incorrect:
B: Picker# ServiceNow does havereference pickers(e.g., User Picker, Date Picker), but these are not used for predefined choice selections.
C: Drop down# While a Choice fieldappearsas a dropdown, "Drop down" is not an official ServiceNow field type.
D: Option# "Option" is a general term and not a specific ServiceNow field type.
Best Practice Solution:
To create or modifyChoice fields, go toSystem Definition # Tables & Columns, select the desired table, and edit the field properties.
UseChoice Liststo manage predefined values efficiently.
Reference:
ServiceNow Docs: Choice Fields
ServiceNow CSA Documentation onField Types