InServiceNow Catalog Item Workflows, anapproval processoften includes aManager Approval step, which typically requires the requester'smanager(as defined in thesys_userrecord) to approve the request.
IfBob Smith's user record does not have a manager specified, the systemcannot determine who should approve the request, which may result in the approval step beingskipped.
A: There is a business rule, excluding Bob Smith from any approvals.
While business rules can affect approvals, it isunlikelythat a rule would exist specifically to exclude Bob Smith unless explicitly configured, which is uncommon.
B: Bob Smith does not have a delegate set up on his account.
Delegates areoptionaland only apply when a manager is unavailable. This does not affect whether the approval is skipped.
D: The manager does not have a delegate assigned.
A delegate only comes into play if an approveris out of officeor unavailable. This does not impact whether an approval isskipped entirely.
E: Bob Smith is a VIP.
Being marked as aVIPdoes not automatically bypass approval workflows. Approval processes follow defined rules in workflow configurations.
Reference:ServiceNow CSA Documentation - Approval Workflows & Manager Approvals ServiceNow Official Documentation - sys_user Manager Field & Approval Configuration(https://docs.
servicenow.com)
Final answer: C. The Bob Smith user account does not have a manager specified.