Detailed Explanation:
In ServiceNow, list views can be customized to group records by specific fields to enhance data organization.
To group records by theCategorycolumn:
Option Aallows administrators to use the list context menu to group records by category, providing easy data visualization based on the selected column.
Option Dinvolves using the Group icon (usually located in the column header) and selecting the category for grouping. These grouping options simplify navigating and analyzing data by sorting records based on relevant columns, like Category. (Reference: ServiceNow Documentation - List Controls and List Context Menu)