In ServiceNow, when viewing alist view, you can easily filter out specific values byright-clicking on the field value and selecting "Filter Out". This action dynamically updates the filter to exclude records with that value.
Navigate to theIncident List.
Locate a record withState = Resolved.
Right-clickon the "Resolved" value in theStatecolumn.
Select"Filter Out"from the context menu.
The list automatically refreshes, showing only incidentsexcluding "Resolved".
A: On the list of records, locate the right-click on the Resolved value, select Exclude.
"Exclude" isnot an optionin the ServiceNow list filter menu. The correct option is"Filter Out".
B: Click Funnel icon, click AND, Select Resolved, is Not State click Run.
Thefunnel iconopens the filter panel, but this answer is unnecessarily complex.Right-clicking and filtering out is faster.
C: On state column title, right-click, select Filter Out > Resolved.
Youcannot right-click the column titleto filter out a specific value; you must right-click on aspecific field value.
D: On Search, select State, type not Resolved, press enter.
The correct syntax in the filter bar is "State != Resolved", butright-clicking is a more user-friendly method.
ServiceNow Filtering and List Views
ServiceNow CSA Training Module:"Working with Lists and Filters"
Steps to Exclude Incidents with the State "Resolved":Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: