In ServiceNow, toimport articlesinto aKnowledge Base (KB), a user must have thesn_knowledge_importrole.
sn_knowledge_import# Required to import articles into a knowledge base.
sn_knowledge_contribute# Allows users tocreate, edit, and publishknowledge articles butnot importthem.
sn_knowledge_admin# Grantsfull administrative accessto manage the knowledge base, including permissions, categories, and workflows.
B: sn_knowledge_contribute- This role allowscontributing and editing articlesbut doesnot grant import capabilities.
C: Can contribute- Not a valid ServiceNow role; the correct role issn_knowledge_contribute.
D: Can import- Not a recognized role in ServiceNow. The correct role issn_knowledge_import.
ServiceNow Knowledge Management Roles
ServiceNow CSA Training Module:"Managing Knowledge Bases and Importing Articles" Key Knowledge Management Roles:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: