Reference:TheKnowledge Managementapplication in ServiceNow is the primary interface IT employees use tobrowse internal IT documentation, such as troubleshooting scripts, FAQs, and other reference materials.
Why is the Correct Answer "Knowledge"?Centralized Repository:TheKnowledge modulein ServiceNow is designed to store, manage, and share IT documentation efficiently.
Search and Categorization:IT employees can use theglobal search or category-based navigationto quickly find relevant articles.
Access Control:Knowledge articles can be restricted based onroles, groups, and permissions, ensuring the right audience has access.
Version Control:Knowledge articles can be updated, reviewed, and maintainedwith version tracking.
Why Not the Other Options?B. ServiceNow Wiki:ServiceNowdeprecated the Wikiand moved its documentation to theServiceNow Docssite. The Wiki is not used for internal IT documentation.
C: Knowledge Now:No such interface exists in ServiceNow.
D: SharePoint:SharePoint is aMicrosoft productused for document sharing and collaboration but is not integrated with ServiceNow's Knowledge Management.
E: Stack Overflow:Stack Overflow is anexternal developer communityand not related to internal IT documentation within an organization.
References from the Certified System Administrator (CSA) Official Documentation:ServiceNow Knowledge Management Overview:ServiceNow Docs ServiceNow Knowledge Base Best Practices:KB0547260