TheCatalog Admin [catalog_admin]role:
Inherits permissions from both:catalog role(Basic Service Catalog access)user_criteria_admin role(User Criteria management) Has additional permissions to:Create and manage Catalog Items and ServicesConfigureCatalog Categories, Order Guides, and Variables A: Item Admin [sn_item_admin] #Incorrect This role does not inherituser_criteria_adminpermissions.
It isspecific to managing Catalog Itemsbut does not have full Catalog Admin permissions.
B: Sys Admin [sys_admin] #Incorrect
Thesys_adminrole has full system access but is notService Catalog-specific.
D: Catalog Author [sn_catalog_write] #Incorrect
TheCatalog Authorrole canedit catalog itemsbutcannot create new ones.
Why the Other Options Are Incorrect?
ServiceNow Catalog Roles
Official ServiceNow Documentation Reference: