Theknowledge_adminrole in ServiceNow provides the ability to manage multiple knowledge bases. This includescreating, editing, publishing, retiring, and configuring settingsfor knowledge bases and articles.
#Whyknowledge_admin?
Manages all knowledge basesin the instance.
Has permissions tocreate, edit, and deleteknowledge bases.
Can assignknowledge base-specific rolessuch asknowledge_managerorknowledge_editorto users.
Controlsworkflows, article approvals, and permissionsfor knowledge management.
#Incorrect Options Explained:
A: knowledge_base_admin- This is not a valid ServiceNow role.
B: kb_admin- This is not an officially recognized role in ServiceNow.
C: sn_kb_admin- This role does not exist in thedefaultServiceNow configuration. The correct role isknowledge_admin.
#Reference:
Knowledge Management Roles - ServiceNow Docs
Managing Knowledge Bases in ServiceNow