InServiceNow, thepersonal_listrole allows users toadd or remove fields from a list viewwithout requiring full administrator privileges.
Modify List Layout (Columns & Fields)
Users canadd, remove, or rearrange columnsin list views.
Save Personal List Preferences
Customizations applyonly to the user, unless they have additional permissions to modify system-wide settings.
Does NOT Allow System-Wide Changes
Unlike theadminrole,personal_listonly affectspersonal viewsof lists, not global configurations.
A: personalize.control(Incorrect)
No such role exists in ServiceNow.
C: ui_page_admin(Incorrect)
This role allows users tomanage UI Pages, but it does not provide list customization permissions.
D: ui_action_admin(Incorrect)
This role is used tomanage UI Actions(buttons, links, and client-side scripts), not list view configurations.
Key Capabilities of thepersonal_listRole:Why Other Options Are Incorrect?
Role-Based List Customization
ServiceNow List Personalization
User Roles and Permissions
ServiceNow User Roles
References from ServiceNow CSA Documentation: