Assignment Rulesin ServiceNow automaticallyassign tasks(such as incidents, service requests, or change requests) to theappropriate group or individualbased on predefined criteria.
Acritical, high-priority service requestis created.
TheAssignment Rulechecks conditions (e.g., priority, category, requester, etc.).
The systemassignsthe request to the correctassignment group or individual.
How Assignment Rules Work:Example Scenario:
If an incident isPriority 1 (P1)and the category isNetwork, an assignment rule canautomatically route it to the
"Network Support" group.
A: User Policy
No such feature exists in ServiceNow for task assignments.
B: UI Policy
UI Policies controlform behavior (visibility, field conditions, etc.), not assignment logic.
C: Predictive Intelligence
Predictive Intelligence usesmachine learningto suggest assignments, butAssignment Rulesare the primary mechanism for automatic task allocation.
Reference:ServiceNow CSA Documentation - Configuring Assignment Rules
ServiceNow Official Documentation - Automating Task Assignments(https://docs.servicenow.com) Final answer: D. Assignment Rule