InServiceNow Knowledge Management, several features help supportcontinuous improvementof knowledge articles by allowing users to providefeedback, ratings, and flag issues. These features ensure that knowledge remainsaccurate, relevant, and usefulover time.
B: Add Comments
Allows users to provide feedback directly on knowledge articles.
Comments help knowledge managers refine content based on user suggestions.
D: Tag as Helpful
Users can mark an article as helpful, indicating that it provided useful information.
Helps knowledge managers assess the article's effectiveness.
E: Flag Article
Users can flag an article if they find inaccuracies or outdated content.
Flags alert knowledge managers to review and update the content.
F: Rate with Stars
Users can rate an article using astar-based rating system(e.g., 1 to 5 stars).
This helps knowledge managers understand which articles arehigh-quality vs. low-quality.
A: Submit KB Errata
No such built-in feature exists in ServiceNow Knowledge Management.
C: CC Click Frowning Icon
No such feature exists. ServiceNow provides a"Helpful"or"Flag"option instead.
Reference:ServiceNow CSA Documentation - Knowledge Management Features & Feedback Tools ServiceNow Product Documentation - Knowledge Article Ratings & Improvement(https://docs.servicenow.
com)
Final answer: B, D, E, F (Add Comments, Tag as Helpful, Flag Article, Rate with Stars)