InServiceNow,Related Listsdisplayrecords that are linked to the current recordthrough relationships.
Tomanage records within a Related List, the following buttons are commonly used:
1. "New" ButtonCreates a new record in the related list
Example: In theUser Form, the "Groups" related list has a "New" button toadd a new Group membership.
2. "Add" ButtonAdds an existing record to the related list
Example: In theIncident Form, the "Affected CIs" related list has an "Add" button toassociate existing CIswith the incident.
3. "Edit" ButtonModifies existing relationships
Opens amulti-record selection view, allowing users toadd or remove multiple related records at once.
Example: EditingUser Rolesin theUser Formallows selectingmultiple rolesat once.
A: PublishIncorrect- "Publish" is used inKnowledge Managementfor articles, not related lists.
D: ManageIncorrect- There isno standard "Manage" buttonin Related Lists.
Incorrect Answer Choices Analysis:
ServiceNow Docs - Related Lists Overview#Using Related Lists
ServiceNow Docs - Configuring Related Lists#Configuring Related Lists
Official ServiceNow Documentation References: