When designing Service Catalog items,Variable Setsallow you toreuse common fields across multiple catalog items.
Instead ofcreating the same four fields(Requested for, Requested by, Approving manager, Delivery instructions)80 times, You candefine them once in a Variable Setand apply it to all catalog items.
Best Approach (Correct answer: A)Advantages of Using a Variable Set:Reusability- The same Variable Set can be added to multiple catalog items.
Consistency- Ensures the four mandatory fields are always included.
Easier Maintenance- Changes to these fields only need to be made inone place.
B: Create a Record Producer that contains the four fields #Incorrect
ARecord Produceris used to create records in a specific table (e.g., Incident, Request, Change).
It isnot designed for defining reusable fieldsacross multiple catalog items.
C: Create a Flow Designer Action with Variable Set Data Pill #Incorrect Flow Designeris for process automation, not fordefining form variables.
It does not allow you to create reusable fields for catalog item forms.
D: Create an Order Guide and hide variables as needed #Incorrect
Order Guidesare used for ordering multiple catalog items together.
They do not provide a structured way to manage common fields across different catalog items.
E: Create a Variable Set Template #Incorrect
There is no concept of a"Variable Set Template"in ServiceNow.
Variable Setsthemselves act as templates.
Why Other Options Are Incorrect?
Using Variable Sets in Service Catalog
Building Service Catalog Forms
Official ServiceNow Documentation Reference: