石油・ガス探査活動の影響を受ける地域社会のためにプロジェクトチームが設立されました。チームは複数の外部ステークホルダーとの連携を求められています。地方議会は、プロジェクトが地域社会に与える影響について協議するため、プロジェクトチームとの会合を要請しました。しかし、会合当日、プロジェクトマネージャーは出席できず、チーム内で誰が出席すべきかについて意見が一致しませんでした。
この衝突を防ぐためにプロジェクトマネージャーは何をすべきだったでしょうか?
正解:D
The project manager should have established ground rules for the team at the beginning of the project, which would include guidelines for communication, decision making, conflict resolution, and stakeholder engagement. Ground rules help the team to work effectively and collaboratively, and to avoid misunderstandings and disagreements. Providing copies of the stakeholder engagement plan (A) is not enough, as it does not specify how the team should interact with the stakeholders. Defining the roles and responsibilities of the team members (B) is also important, but it does not address the issue of who should attend the meeting with the local council authority. Updating the communications management plan is not relevant, as it does not prevent the conflict from occurring in the first place. References: PMBOK Guide, 7th edition, page 91; Agile Practice Guide, page 14.