In such a situation, the project manager must remain composed and focus on resolving the issue. Engaging the stakeholders to understand their dissatisfaction and proposed resolutions helps reestablish trust and identify a constructive path forward. This demonstrates emotional intelligence and commitment to stakeholder value.
According to PMBOK Guide - Seventh Edition, project managers must maintain stakeholder engagement, especially when conflict or dissatisfaction emerges. Listening first is a core leadership skill.
Option B is confrontational and escalates the situation.
Option C is defensive and does not address current concerns.
Option D deflects the issue and downplays stakeholder input.
References:
PMBOK Guide - Seventh Edition, Stakeholder and Team Performance Domains PMI Leadership Institute Materials - Conflict and Relationship Management