Emotional intelligence (EI) is the ability to understand and manage one's own emotions, as well as the emotions of others. A project manager with high EI is more likely to be aware of and control their behavior, understand the impact of their actions on the team, and maintain positive relationships. The scenario described suggests a lack of such awareness and management, indicating a deficiency in EI rather than a lack of empathy, training, or being in the wrong role.
: While the specific references from the Professional in Business Analysis Reference Materials are not provided in the search results, the concept of emotional intelligence and its importance in project management is widely recognized in the field. For a deeper understanding, one can refer to the PMI's foundational standards and guides, such as the PMBOK Guide and the PMI Guide to Business Analysis, which include discussions on team dynamics and the soft skills necessary for effective project management1234.