ある会社では最近、いくつかの変更を実施し、企業文化に良い変化をもたらしました。あるプロジェクトマネージャーは、従業員や業務への影響を顧みず、迅速に物事を成し遂げることを重視する新しいプロジェクトスーパーバイザーの直属となりました。一部の従業員はこれに不満を抱いています。
プロジェクトマネージャーは何をすべきでしょうか?
正解:A
The project manager should clarify expectations by explaining the company culture with the supervisor. The company culture reflects the shared values, beliefs, and norms that influence how people behave and interact in the organization. The project manager should communicate the positive changes that have occurred in the company culture and how they affect the project objectives, scope, quality, and stakeholder satisfaction. The project manager should also seek to understand the supervisor's leadership style and expectations and try to find a common ground that respects both the company culture and the supervisor's authority. Asking senior management to move the supervisor, revisiting the company's organizational culture, or instructing the employees to listen to the supervisor may not resolve the issue and may create more conflict and resentment. References: PMBOK Guide, 6th edition, page 30; PMP Exam Content Outline, 2021, page 8.