The project is completed per the scope document. Any new features or enhancements must follow a formal change control process. The project manager should explain this to the customer to manage expectations and ensure governance and budgetary alignment. PMBOK Guide - Seventh Edition emphasizes following the change control process even post-deployment when stakeholders request scope increases. This maintains integrity, budget control, and resource planning. Option A implies starting a new project prematurely. Option B skips the formal change process. Option C incorrectly modifies completion criteria without approval. References: PMBOK Guide - Seventh Edition, Delivery and Measurement Domains PMI Change Management Guidelines ##############################################