Explanation
In the context of a parcel tracking solution, non-functional requirements are crucial as they define the system's performance, security, usability, etc., ensuring that the solution adds value to both the business and its customers. These requirements ensure that the system is efficient, reliable, and secure and meets user expectations in terms of experience while aligning with legal and regulatory standards. References: The answer can be verified from the following sources:
A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 3, Chapter 4:
Requirements Analysis and Design Definition, p. 115-116; Chapter 5: Requirements Classification Schema, p. 174-175.
Business Analysis for Practitioners: A Practice Guide, Chapter 5: Requirements Analysis and Design Definition, p. 120-121, 127-128.