プロジェクトの完了後、進行中の利害関係者のコラボレーションを管理するために、ビジネスアナリスト(BA)が割り当てられました。BAは、利害関係者の満足度を理解する必要があり、この情報に基づいて、利害関係者に協力関係の改善を支援する機会を提供したいと考えています。
BAはどのテクニックを使用する必要がありますか?
正解:D
Explanation
Lessons learned is a technique that involves identifying and documenting the knowledge gained from a project or an activity, and sharing it with relevant stakeholders. Lessons learned can include the successes, failures, best practices, and improvement opportunities that occurred during or after the project or activity. Lessons learned can help the BA to understand the stakeholders' level of satisfaction, to offer them an opportunity to help improve the working relationships, and to apply the learned knowledge to future projects or activities.
The other options are not the best techniques for this purpose, as they are more focused on identifying and managing risks, generating and evaluating ideas, or engaging stakeholders in a fun and creative way.
References: CBAP Handbook, CBAP Study Guide, BABOK Guide