ビジネスアナリスト(BA)は、エンドユーザーのサービス要求を満たすための既存の手動プロセスを自動化するための要件を引き出しています。市販の既製(COTS)ツールを使用してプロセスを迅速に自動化するという経営陣からのプレッシャーがあります。COTSソリューションには、組織にまだ実装されていないサービスリクエスト自動化用のモジュールを含むさまざまなモジュールがあります。BAの最初のステップは何ですか?
正解:A
Explanation
The BA's first step is to perform a gap analysis to understand the missing capabilities of the COTS tool and the existing manual processes. A gap analysis is a technique that compares the current state and the desired future state of a solution or a process, and identifies the gaps or differences between them. By performing a gap analysis, the BA can determine the feasibility, suitability, and risks of using the COTS tool to automate the existing manual processes, and identify the requirements and changes needed to bridge the gaps. The other options are not the first steps, as they may either be premature, unnecessary, or ineffective without a proper gap analysis. References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 5: Strategy Analysis, Section 5.1: Analyze Current State, p. 206 A Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 3, Chapter 5:
Strategy Analysis, Section 5.1: Analyze Current State, p. 106
Certified Business Analysis Professional (CBAP) | Coursera, Course 3: Strategy Analysis, Week 2:
Analyze Current State, video: "Gap Analysis"