ビジネスアナリスト(BA)は、顧客の問題に対する最初の連絡先解決のプロセスに冗長性があることを確認しました。現在、2つの別々のビジョンがこのタスクを処理しています。新しいソリューションは、冗長性を排除する単一の連絡先を特定します。構造に必要な変更を強調するために、BAは何ができますか?
正解:D
Explanation
The BA can use organizational modeling to highlight the required changes to the structure. Organizational modeling is a technique that involves creating a graphical representation of the roles, responsibilities, relationships, and reporting lines within an organization. It can help to illustrate the current and future states of the organization, identify the gaps and impacts of the change, and communicate the proposed solution to the stakeholders. In this case, the BA can use organizational modeling to show how the process for the first contact resolution for customer issues will be streamlined by having a single point of contact instead of two separate divisions. References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 5: Strategy Analysis, Section 5.1: Analyze Current State, p. 207-208 A Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 3, Chapter 5:
Strategy Analysis, Section 5.1: Analyze Current State, p. 107-108
A Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 3, Chapter 10:
Solution Evaluation, Section 10.5: Assess Organizational Readiness, p. 281-282