Service Console ユーザーは一度に数十のケースに取り組んでおり、多くの場合、その日の早い時間に取り組んでいたケースを更新する必要があります。 コンサルタントは何を推奨すべきでしょうか?
正解:A
For Service Console users who need to efficiently revisit cases worked on earlier, adding the History component to the Utility Bar is recommended. This provides quick access to recently viewed records, enabling users to navigate back to previous cases without keeping all cases open in tabs, enhancing productivity and case management efficiency.