UI Policies in ServiceNow allow administrators to dynamically control the behavior of form fields based on user input or conditions. If you want a UI Policy to apply to all form views, you must set the Global field to true.
Correct Answer
D . Global ✅
When the Global field is set to true, the UI Policy applies to all views of the form.
This ensures that fields remain consistent across different layouts, regardless of the view being used.
Example:
A UI Policy hides the "Resolution Notes" field unless the "State" is Resolved.
Setting Global = true ensures this rule applies in all form views (Default, Mobile, or Workspace).
Incorrect Answer Choices
A . Inherit ❌
Not a standard UI Policy field in ServiceNow.
Likely confused with role inheritance in security settings.
B . Reverse if false ❌
"Reverse if false" only reverses the policy's action when the condition is not met.
It does not control whether the UI Policy applies to all views.
C . On lowed ❌
Incorrect and not a valid ServiceNow UI Policy field.
Possibly a typo or misunderstanding of "Allowed Roles".
Reference:
ServiceNow Documentation: UI Policies and Actions
ServiceNow Developer Guide: Creating Global UI Policies