In ServiceNow Knowledge Management, articles are typically restricted to specific users or roles. However, if you want an article to be accessible without requiring login, you must enable the Public setting.
How to Make a Knowledge Article Public:
Navigate to Knowledge Base Settings.
Enable the Public checkbox.
Save the changes.
The article is now viewable by anyone, even without logging into ServiceNow.
Why Are Other Options Incorrect?
A . The View All setting ❌
No such setting exists for public access in ServiceNow.
B . The Allow role ❌
"Allow roles" restricts access to specific roles, but does not make the article public.
C . The ESS role ❌
The ESS (Employee Self-Service) role allows access to logged-in users, not public users.
Reference:
ServiceNow CSA Documentation - Public Knowledge Articles
ServiceNow Product Documentation - Configuring Knowledge Base Permissions (https://docs.servicenow.com)