In ServiceNow, the Favorites feature allows users to quickly access frequently used modules, applications, or records. Users can customize Favorites by changing the icon and color.
To edit a favorite, you need to:
Open the Application Navigator.
Locate your Favorites list.
Click the Pencil (✏) icon next to the favorite you want to edit.
Choose a new icon and color.
Save the changes.
Why Are Other Options Incorrect?
A . Star ❌
The Star icon is used to add or remove a favorite but not for editing.
B . Triangle ❌
No Triangle icon is used for Favorites customization.
D . Clock ❌
The Clock icon represents recently viewed items, not Favorite customization.
Reference:
ServiceNow CSA Documentation - Customizing Favorites
ServiceNow Product Documentation - Personalizing the Application Navigator (https://docs.servicenow.com)