In ServiceNow, the Approver [approver-user] role is specifically designed for users who need to authorize requests but should not have any other permissions or administrative access to the platform.
Key Features of the Approver Role:
Can approve or reject requests (e.g., Change Requests, Service Catalog Requests).
No additional platform permissions (cannot create, modify, or view records beyond approvals).
Assigned automatically to users designated as approvers in approval workflows.
Example Use Case:
An IT Manager receives an approval request for a new laptop.
The manager logs in and sees only the approval request (no other system access).
They approve/reject the request without modifying any records.
Why Other Options Are Incorrect?
B . Authorize [authorize-user] → ❌ Incorrect
No such role exists in ServiceNow.
C . Reviewer [reviewer_user] → ❌ Incorrect
No such role exists in ServiceNow.
D . Approver Group [approval_group] → ❌ Incorrect
Approval groups allow multiple users to approve a request collectively, but it is not a standalone role.
The approver-user role is the correct answer for individual approvals.
E . Verification [verify_user] → ❌ Incorrect
No such role exists in ServiceNow.
Official ServiceNow Documentation Reference:
Approval Configuration
User Roles in ServiceNow