A Natural Language Query (NLQ) allows users to filter list data using plain English instead of using the traditional condition builder. NLQ interprets human-readable search terms and translates them into system queries, making it easier for non-technical users to retrieve information without having to understand the underlying database structure.
Key Features of NLQ in ServiceNow:
User-friendly: Users can type a question in normal language (e.g., "Show me all open incidents assigned to me").
Automatic Query Conversion: The system translates the NLQ into a structured query that ServiceNow understands.
Faster Search & Filtering: It helps in quickly filtering and finding records without manually setting conditions.
Works on Lists: NLQ is used primarily in list views where users need to filter or search records.
Example Usage:
If a user enters "Show me all open incidents for John Doe", the NLQ engine will convert it into a structured query like:
[State = Open] AND [Assigned To = John Doe]
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Product Documentation → "Natural Language Query Overview"
ServiceNow List Filters and Condition Builder → "Using Natural Language Queries for Filtering"